Man sues learning app for bad service, gets 99,000 refund and 30,000 compensation | Bangalore News

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BENGALURU: Upset over the poor quality of learning materials and tablets provided to his children, a man sued an Edtech major in consumer court and won a refund of Rs 99,000 he had paid as costs and compensation of Rs 30,000.
In 2021, representatives of BYJU’s learning application visited Manju R’s Chandra Layout house and persuaded him to subscribe to their learning app for his son and daughter for school subjects.
On July 25, 2021, Manju and his cousin, Madhusudhana B, used a credit card and subscribed to the app for Rs 99,000 after the reps promised that the charge would be converted into an EMI.
Two Samsung tablets worth Rs 25,000 each have been promised for online tutoring of children through the app. But Manju later realized that the donated coins were of poor quality.
A few days into the tutoring, the family found that neither the study materials nor the tablets were worth the money they had paid. Moreover, the conversion of fees paid into EMI never took place. On August 19, 2021, Manju and Madhusudhana demanded that their app subscription be canceled and the money refunded. Emails and phone calls have been made to BYJU’S in this regard but to no avail.
Later, Manju and Madhusudhana contacted the Consumer Dispute Redress Forum of Bengaluru Rural and Urban 1st District in Shantinagar with a complaint against Think and Learn Pvt Ltd, which operates BYJU’S.
Manju and his cousin submitted their claims with proof of payment and donated products. Despite a formal notice, BYJU’S did not appear before the forum and was declared ex parte. In its verdict of May 10, 2022, the consumer court noted the failure of the opposing party to appear and concluded that there was indeed a lack of service on its part.
The court ruled that the managing director of the learning app should reimburse the client for the fee of Rs 99,000 with 12% interest. The court also ordered BYJU’S to pay Rs 25,000 for damages and Rs 5,000 for legal costs to the customers, who were also asked to return the tablets upon receipt of the amount.
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